NĀVU Project Privacy Policy

Cancellation and Refund Policy

Disclosure and Agreement to Terms

  • By placing a food order or making a reservation at NĀVU Project, you explicitly acknowledge and agree to abide by the terms and conditions outlined in our Cancellation and Refund Policies for both food orders and reservations. These policies have been thoughtfully designed to ensure seamless operations, fairness to all patrons, and the delivery of our signature dining experience.

  • It is the responsibility of each guest to review these terms prior to confirming a reservation or placing an order. Your act of placing an order or confirming a reservation constitutes implied acceptance of these terms, which include but are not limited to conditions relating to cancellations, refunds, no-shows, and order modifications.

  • We appreciate your understanding and cooperation as we strive to maintain the highest standards of service and hospitality for every guest. Should you have any concerns or require clarification, we encourage you to reach out to us directly at +91 72040 85053 or visit our website at https://www.navu.in.

Reservation Cancellation and Refund Policy

At NĀVU Project, we value your patronage and endeavour to accommodate all guests while ensuring efficient service. To maintain fairness and uphold the integrity of our reservation system, the following policies shall apply:

  1. Acceptance of Terms and Use of Third-Party Service Provider:

    1. By making a reservation with NĀVU Project, you acknowledge and agree that the reservation process is managed through our third-party service provider, AirMenus.

    2. You accept that any terms and conditions or policies set forth by AirMenus shall also apply to your reservation and related transactions. It is your responsibility to review and understand the applicable AirMenus policies, which can be accessed via their official platform.

  2. Advance Cancellations (Eligible for Full Refund):

    1. Guests may cancel their reservation up to 24 hours prior to the scheduled booking time to qualify for a full refund of the cover charge.

    2. All cancellation requests must be communicated via WhatsApp to +91 72040 85053, clearly mentioning the Booking ID. To ensure prompt processing, such requests must be submitted before 6 PM on the day preceding the reservation.

  3. Same-Day Cancellations and No-Shows:

    1. Cancellations received within 24 hours of the reservation time or failure to arrive for a confirmed booking (no-show) will render the cover charge non-refundable. This policy is designed to ensure equitable availability of tables for all our patrons.

  4. Reservation Transfers:

    1. Should you be unable to honour your reservation, you may transfer your booking to another individual at no additional cost. 

    2. Reservation transfers are to be completed manually and cannot be facilitated through the AirMenus platform. Guests are required to notify NĀVU Project in advance of the transfer by sending the details of the new attendees via WhatsApp to +91 72040 85053. This manual process ensures that all necessary updates are made to accommodate the new attendees.

  5. Refund Processing:

    1. Where refunds are applicable, they will be initiated within 5 to 7 business days and credited to the original payment method used during booking. Please note that delays may occur due to bank processing times.

    2. All refunds will be processed exclusively through AirMenus. Any delays in processing may be attributable to the bank or AirMenus systems.

Food Order Cancellation and Refund Policy

At NĀVU Project, we endeavour to provide our patrons with an exceptional dining experience under all circumstances. To uphold operational efficiency and maintain our commitment to quality, we request guests to familiarize themselves with our Food Cancellation and Refund Policy:

  1. Order Cancellation Policy:

    1. Guests may request to cancel their food order; however, cancellations might not be accommodated once the preparation process has commenced, as significant resources and effort go into ensuring the highest standards of quality and freshness. The decision to allow or deny cancellation will be at the sole discretion of NĀVU Project, based on the order's preparation status.

    2. Cancellation requests must be communicated promptly in person to our staff. Please note that delays in notifying us may result in the preparation process being initiated, at which point cancellation might not be facilitated.

  2. Refund Limitations:

    1. If you wish to seek a refund, we request that you check with our staff to confirm whether your order is eligible for cancellation. Once food preparation has begun, orders are generally deemed non-cancellable, as we prioritize delivering a fresh and high-quality experience. However, the final decision regarding refunds will rest with NĀVU Project, based on the specific circumstances of the order.

    2. Given the subjective nature of personal taste preferences (e.g., spice levels, texture, portion sizes), dissatisfaction on these grounds does not warrant eligibility for refunds or replacements.

  3. Order Errors or Quality Concerns:

    1. In the unlikely event of receiving an incorrect order or encountering an issue with food quality that falls short of our high standards (e.g., preparation errors or product defects), guests are requested to bring this to the attention of our staff immediately for resolution.

    2. At the sole discretion of NĀVU Project Management, appropriate remedial measures such as a replacement dish or a refund may be provided.

  4. Takeaway and Off-Premises Orders:

    1. For takeaway and delivery orders, NĀVU Project absolves itself of liability for any perceived or actual degradation in quality, temperature, or taste that may result from transit delays or mishandling post-departure.

    2. Refunds or replacements will be entertained only in cases of verifiable errors, such as incorrect items or significant quality deviations attributable to our processes.

  5. Catering Orders:

    1. Due to the extensive planning, procurement, and preparation involved in catering services, cancellation and refund requests for catering orders will be subject entirely to the discretion of NĀVU Project.

    2. Guests are encouraged to notify us at the earliest of any changes or cancellations; however, refunds or modifications to the order will only be considered if deemed feasible by NĀVU Project Management.

Abandoned and Unclaimed Orders:

  1. Prepared food orders that remain uncollected for a period exceeding 30 minutes from the scheduled pickup time will be deemed abandoned and responsibly disposed of. Refunds will not be applicable in such cases.

  1. Refund Mechanism:

    1. Approved refunds will be initiated to the original mode of payment and may take 5-7 business days to reflect, depending on the payment service provider.

    2. Cash refunds, where applicable, may be collected directly from our billing desk on the same day of approval.